> ## Documentation Index
> Fetch the complete documentation index at: https://docs.levelblue.com/llms.txt
> Use this file to discover all available pages before exploring further.

# BlueApp for ServiceNow

Using the BlueApp for ServiceNow, you can streamline incident response activities by collecting data from ServiceNow and automatically opening ServiceNow incident tickets in response to threats detected by USM Anywhere.

The BlueApp for ServiceNow gathers data from the following ServiceNow tables. When you enable access to these tables, the BlueApp pulls all their records and creates events in USM Anywhere.

**ServiceNow Tables Pulled by the BlueApp**

| Table Name          | Description                                                  |
| ------------------- | ------------------------------------------------------------ |
| pwd\_reset\_request | A table containing password reset requests                   |
| sysevent            | A table containing events generated by the ServiceNow system |
| syslog\_transaction | A table containing transaction logs                          |
| sys\_audit          | A table containing inserts and updates to audited records    |
| sys\_audit\_delete  | A table containing audit-deleted records                     |
| sys\_user           | A table containing all the user records                      |
| sys\_user\_role     | A table containing all the user role records                 |
| sys\_attachment     | A table containing all the attachment records                |
| report\_view        | A table containing report\_view access control records       |

<Tip>
  The BlueApp for ServiceNow is available in the Standard and Premium editions of USM Anywhere. See the [Affordable pricing to fit every budget](https://levelblue.com/services/) page for more information about the features and support provided by each of the USM Anywhere editions.
</Tip>

<Danger>
  If the BlueApp fails and you receive a message informing you that it has not been loaded, please contact LevelBlue Technical Support for assistance.
</Danger>

This topic discusses these subtopics:

* [Configuring the BlueApp for ServiceNow](/documentation/usm-anywhere/alienapps-guide/servicenow/config-alienapp-servicenow)
* [BlueApp for ServiceNow Actions](/documentation/usm-anywhere/alienapps-guide/servicenow/actions-alienapp-servicenow)
* [Creating ServiceNow Response Action Rules](/documentation/usm-anywhere/alienapps-guide/servicenow/rules-alienapp-servicenow)
* [Managing Your ServiceNow Incidents](/documentation/usm-anywhere/alienapps-guide/servicenow/incidents-alienapp-servicenow)
* [Orchestration Actions for BlueApp for ServiceNow](/documentation/usm-anywhere/alienapps-guide/servicenow/orchestration-actions-servicenow)