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The BlueApp for ConnectWise provides a set of orchestration actions that automate the creation of service tickets in ConnectWise Manage as a response to threats detected by USM Anywhere, and the management of the Configurations catalog in ConnectWise Manage as a response to asset scans performed by USM Anywhere. The following table lists the available actions from the BlueApp. Actions for the BlueApp for ConnectWise If you choose to disable one of these jobs for the USM Anywhere instance, you can go to Settings > Scheduler. When you select a ConnectWise job in the page, you can also access history information that is specific to that job. See USM Anywhere Scheduler for more information.
Important: The BlueApp for ConnectWise must be enabled and connected to your Manage environment for successful execution of these jobs. See Configuring the BlueApp for ConnectWise for more information.
To view information about these actions in USM Anywhere
  1. In USM Anywhere, go to Data Sources > BlueApps.
  2. Click the Available Apps tab.
  3. Search for the BlueApp, and then click the tile.
  4. Click the Actions tab to display information for the supported actions.
  5. Click the History tab to display information about the executed orchestration actions.

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Launch Actions from USM Anywhere

If you want to apply an action to similar events that occur in the future, you can also create orchestration rules directly from an action applied to an alarm, event, or vulnerability. To launch an AT&T Secure Web Gateway orchestration action for an alarm
  1. Go to Activity > Alarms or Activity > Events.
  2. Click the alarm or event to open the details.
  3. Click Select Action.
  4. In the Select Action dialog box, select the ConnectWise tile.
  5. For the App Action, select the action you want to launch. Additional fields will be populated based on the action you’ve selected. Fill out the necessary fields for the app action.
  6. Enter the name of the category you want the IP added to, if applicable.
  7. Click Run. After USM Anywhere initiates the action for an alarm or event, it displays a confirmation dialog box. If you want to create a rule to apply the action to similar items that occur in the future, click Create rule for similar alarms or Create rule for similar events and define the new rule. If not, click OK.